Grainger Fine Wines Terms and Conditions
On this page, you will find a standard version of the Grainger Fine Wines Web Site Terms and Conditions. Please note that different terms and conditions may apply in certain countries.
This website is owned and operated by Grainger Fine Wines Ltd.
"Grainger Fine Wines, "We", "Us", or "Our" means Grainger Fine Wines Ltd
Registered in England and Wales at:
No 4, 34 Radnor Cliff, Folkestone, Kent CT20 2JL
Company registration number: 7410774
VAT number: 101 8826 35
Grainger Fine Wines reserves the right to make changes to these terms and conditions at any time and it is your responsibility to check here for the valid terms and conditions.
When you visit our website you are required to accept the terms and conditions listed below in return for receiving information about our company, services and any other business information supplied. By accessing any part of this website, you indicate you accept this notice. If you do not accept you must leave this website immediately.
You may not misuse the website (including by hacking).
You must be over 18 years of age to use our service. It is against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. By placing an order with Grainger Fine Wines you are confirming that you are 18 years of age or older.
Disclaimers and Limitation of Liability
Grainger Fine Wines has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Grainger Fine Wines takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Changes may be made to the material on this website, or to the services and prices described in it, at any time without notice. All goods are subject to availability.
Grainger Fine Wines shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. No representation is made nor will Grainger Fine Wines be held liable for any action placed upon the website by individuals from other locations.
Grainger Fine Wines assumes no responsibility whatsoever for any links to the Internet or other third party websites from this website. Once you activate these links you will leave this website and Grainger Fine Wines will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
Grainger Fine Wines also prohibits all persons from providing hypertext or other links to the www.gfwine.co.uk website from their web site or from a third party's web site without our prior written consent.
To the extent permitted by law Grainger Fine Wines provides this site and content on an "as-is" and "as available" basis. We make no representation or warranty of any kind, express or implied, regarding the content or availability of this site; or that it will be timely or error-free; that defects will be corrected; or that the site or server that makes it available are free of viruses or other harmful components. Access to this website may be suspended temporarily without notice.
Subject to the previous paragraph, neither Grainger Fine Wine nor its directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site.
All copyright, trade marks (including the Grainger Fine Wine trademark) and other intellectual property rights in this site and its content (including without limitation the site design, text, graphics, logos, icons, images and all software, databases and source code connected with the site) are the sole property of or licensed to Grainger Fine Wines or otherwise used by Grainger Fine Wines as permitted by law.
You may download or print selections of this web site for the sole purpose of placing an order or using as a shopping resource and only for your personal information and not for reproduction. Except where stated, the text, graphics and information of the web site are the copyright of Grainger Fine Wines. Copying and storage of this web site for permanent use or incorporation and reproduction whether for new media or paper use is strictly prohibited. Any rights not expressly granted in these terms are reserved. The entire contents of Grainger Fine Wines are copy protected with all rights reserved and remain our property.
Availability of site
Grainger Fine Wines will use best endeavours to ensure the website is available 24 hours a day. We will not be liable if the site is unavailable at any time or for any period. We will normally notify customers in advance of any service unavailability, however, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time. Access to this website may be suspended temporarily without notice.
Third Party sites
This site may contain links to other websites not under the control of Grainger Fine Wines. Grainger Fine Wines is not responsible for the practices, content or availability of such websites. We provide the links as a convenience only and any link does not imply endorsement of, sponsorship of, or affiliation with the linked site. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.
Limitations of Use
The site is designed for persons located in the UK. We make no representation that any information, materials or functions included in this site are appropriate for use in any other jurisdiction.
You must be over 18 years of age to use our service. Also, you agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use. You are not allowed to register multiple memberships. Violation of this clause may result in termination of your membership.
By using this site, you warrant that any personal information provided is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or contacting us.
Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful or unauthorised purpose, including without limitation:
Distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material
Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice
Interfering with any other persons use or enjoyment of the site
Damaging, disabling or impairing the operation of this site or attempting to gain unauthorised access to this site or to networks connected to it, through hacking, spoofing or other such similar means
Feedback and User Submissions
We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.
If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.
Placing an order
It is the responsibility of you, the customer to ensure delivery address details are correct and detailed enough for the delivery driver to locate the address in adequate time. You must always provide a valid contact number and email when ordering online. Please provide additional delivery instructions in the relevant section on our checkout page. In the event that your address cannot be found, undelivered orders will be chargeable.
Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.
Once your order has been accepted, this represents an agreement between you and Grainger Fine Wines. Payment is made through a secure payment gateway. All prices are inclusive of VAT and quoted in British (Sterling) Pounds.
Delivery charges are calculated per order and any delivery charges will be displayed clearly in your order summary.
How to Pay
We accept Maestro, Visa, Mastercard, and American Express. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer's responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in GB pounds sterling. Please note that payment will be taken in full at the time of ordering.
Substitutes/Availability of goods
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
All wines and spirits or other goods ordered remain the property of Grainger Fine Wines or its associates until payment is received in full.
Receipt of Goods
If you find that a bottle has broken in transit, it is important to note this on the delivery note. You should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or refund unless we are notified within 7 days of delivery of the order.
Please be aware that multi case orders can become separated. If you do not receive the balance of your order within 7 working days of the first delivery please contact us.
Prices and availability
All prices are subject to change at any time and all goods are subject to availability
Should you wish to cancel your order please advise us within 7 days of delivery.
Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel your order within 7 working days from the day after delivery of the goods (cooling off period). You have the right to cancel for any reason without penalty.
If you wish to cancel please notify us by email within the period stated above.
Once you have cancelled the order you have a legal duty of care to take good care of the goods and you must return the goods at your expense to:
Grainger Fine Wines
No. 4, 34 Radnor Cliff,
If it is more convenient, we can arrange collection by our carriers; any costs incurred will be deducted from your final refund. We will refund you the full amount paid for the goods, less any costs for collection, within 30 days of receipt of the notice of cancellation.
If we terminate your right to link to the site you must cease linking to the site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.
Please inform us as soon as you can and we will do our best to alter the delivery address. However it may not be possible if the order is already in transit to you.
For full terms of delivery please visit our delivery page.